Shipping & Delivery Info
Everything at Florence Fig Studio is hand-made, and we aim to keep this crafting time somewhere between 1-2 weeks to ensure the best quality products in the most efficient time. If you require your items sooner, then please contact us at firstname.lastname@example.org to discuss your order.
As soon as the items you’ve ordered have been made, you’ll receive a dispatch notification in your email letting you know your goodies have been posted and are on their way to you :) Once that email lands in your inbox, it will take;
1-2 Working days to reach you if you’re based in the United Kingdom with 1st Class Large Letter Delivery with the Royal Mail
7-21 Working days to reach you if you’re based anywhere else in the World with Standard International shipping. This starts with the royal mail, then is passed to one of your local delivery companies to ensure it arrives with you safely.
In the rare event that a signed for tracking number is provided to you and Royal Mail has failed to deliver your item we cannot issue you a refund as this is Royal Mail at fault. Instead we can offer you a credit voucher or a replacement.
Please get in touch for a tracking number if you think this has happened and we will try our best to help.
If you have any questions or queries about this then don’t hesitate to contact us at;